Sorry for the constant questions but since I am new to this program and this is my first campaign using this, there are a few things I'm still having trouble working with.
In C16 I had some customers with returns and exchanges. Do I adjust and record these in my C16 report or in my C17(which is when I'll be notifying Avon)
In order for the customers invoice to reflect the true total, I had to correct them to reflect the items they refused or didn't want. This of course made their invoice correct but by doing this it alters the C16 purchase order/sales/earnings/returns etc so that mine doesn't match Avons.
The same question with exchanges - a customer bought an item in C16 she wants to exchange for another colour. She already paid me for it. Do I report the exchange in C16 or C17.
I hope I'm not sounding too confused and you can make some sense out of what I'm trying to say
Kim
Author
