debsavon
Newbie
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« on: October 25, 2007, 07:34:47 PM » |
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All of a sudden I can't back up my files on this computer. When I hit file backup it does nothing. The restore will work but not back up. What should I do? I'm running Vista but have been for months with no problem.
Thanks,
Deb
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debsavon
Newbie
Posts: 15
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« Reply #1 on: October 26, 2007, 10:09:21 PM » |
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I still can't get it to back up. I used this feature alot and all of a sudden it stopped. I'd just do a delete of the whole program but then I would lose this last campaign. I even did a upgrade to the latest MBA today to see if that would work.  |
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debsavon
Newbie
Posts: 15
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« Reply #2 on: October 28, 2007, 11:20:03 AM » |
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Stan, Can you help me on this problem? I need to be able to transfer these files from my computer to my laptop for work. Thanks in advance
Deb
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admin
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« Reply #3 on: October 29, 2007, 01:02:00 PM » |
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Is there any Error message displayed?
Cheers,
Stan
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debsavon
Newbie
Posts: 15
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« Reply #4 on: October 29, 2007, 02:01:16 PM » |
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No error message at all. I can restore the files but not back up. When I hit the back up from file nothing shows in the window.
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admin
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« Reply #5 on: October 30, 2007, 11:46:30 AM » |
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Maybe try installing it again (in a different Folder than MBA, maybe MBA2, then Restore your data into that).
I tried it here and seems to work ok. Anyone else run into this issue?
Cheers,
Stan
*Update - just tried it with Vista and Backup works ok there as well.
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« Last Edit: October 30, 2007, 11:58:55 AM by admin »
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debsavon
Newbie
Posts: 15
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« Reply #6 on: October 30, 2007, 04:33:18 PM » |
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I was thinking of doing that but then I lose this campaigns invoices unless I retype it all in again. Can I backup using a back door or something before I uninstall it?
update on issue:
I was able to reinstall it and put my restore into it. But I still had to re enter all my info from this last campaign. But it is running fine now.
Thanks,
Deb
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« Last Edit: October 31, 2007, 01:05:51 PM by debsavon »
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debsavon
Newbie
Posts: 15
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« Reply #7 on: November 25, 2007, 03:04:14 PM » |
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Bringing this back up to the top because it is still not letting me back my latest campaign. No error message just nothing when I try to do the back up. I am using Vista. Could this be the problem? I can restore but not back up files.
HELP PLEASE !!!!!
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Doris_Abbott
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« Reply #8 on: December 05, 2007, 02:43:04 AM » |
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bumping this back up to the top
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debsavon
Newbie
Posts: 15
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« Reply #9 on: January 16, 2008, 02:30:28 PM » |
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Could this be a setting that was changed in my Internet options settings? Or some setting from Vista that won't let me backup the MBA file? Still can't get a back up from the MBA on the main drive of the computer. I am only able to use my USB drive program of MBA now.
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admin
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« Reply #10 on: January 17, 2008, 05:48:56 AM » |
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Tried it here under Vista and I can Backup to USB drive and to local C: drive as well (in my Documents folder). It also let me Backup to a CD-RW. Do you have MBA installed in C:\MBA (the default in installer)? Which folder does your Backup go into?
If you try to Backup into "C:\Program Files\MBA" under Vista it won't work as Vista does not let you change/write to files in this Folder (new security, no changes to files in "\Program Files" are allowed and I don't think you can create new ones there either, only during program install).
Hope this helps
Cheers,
Stan
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debsavon
Newbie
Posts: 15
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« Reply #11 on: January 19, 2008, 11:30:52 AM » |
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No Stan, I would back it up in a folder I have called Avon MBA back up. But when I just hit the backup tab it doesn't even show up in my program to let me search for where I want to back it up. It just as if I never hit the back up tab. BUT I can restore it. That tab works. So I have put the program on a USB stick and now can only use the program from that. Then if I want it on my desktop program of MBA I just restore it since that tab will work. I know this is strange. That is why I thiink there is some setting in my Vista program that won't let the back up tab to work. HUH? I have uninstalled the prgram and reinstalled it several times and still nothing.
This has been some puzzle to solve and I never did like puzzles.
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admin
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« Reply #12 on: January 19, 2008, 12:52:45 PM » |
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Very strange! Do you run the USB drive on your Vista PC or a different PC (say with XP Windows)?
You might try installing MBA again but to a different folder (in the installer it will show the Path "C:\MBA" change it to "C:\MBA2"). You will have to create a second Shortcut Icon on your Desktop for it.
Cheers,
Stan
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debsavon
Newbie
Posts: 15
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« Reply #13 on: January 20, 2008, 06:15:20 PM » |
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Ok I did this and it seems to be working. I deleted the other one first and reinstalled it but it still didn't back up. So I renamed it and reinstalled it again and it is backing up now. I deleted the one that didn't so hopefully problem salved. We will see.
Thanks Stan
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admin
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« Reply #14 on: January 21, 2008, 11:03:30 AM » |
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Great that it is finally resolved. I was like you and was thinking Vista problem. Then I remembered where other Reps (not with Backup problem) had issues where they would reinstall and it didn't help. Yet when installed in a new Folder it worked and fixed the issue. This happened with XP (both Pro and Home) and even Windows 2000. Looks like the tradition continues with Vista.
Cheers,
Stan
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