Do not get discourage, he will solve the issue. I've been using this program for 4 years and is the best out there. I'm going through the same issue, luckily, I had the older version saved on another computer and was able to restore it there.
Guess the ADMIN doesn't read these messages.
I've emailed several times and have not gotten a response. As of right now, I spent $19.99 for a product I can't use. I really hate spending money for something I can't use.